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STORE MANAGEMENT / CRM

Customer & Membership Management

Turn visit and purchase data into membership programs that build lasting customer relationships.

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Customer shopping in a retail store
Service WISHRAIN21 SMART RETAIL

Move from mass offers to relevant engagement

Unify POS and mobile-order purchase history with customer profiles, tiers, points, coupons, and segmented messaging. Combine more than 20 promotion patterns and automate pre- and post-visit engagement.

Core capabilities

01

Unified member view

Review profile, visits, purchases, and coupon use in one timeline.

02

Tiers and points

Design tiers and benefits around spend or visit frequency.

03

Segmented campaigns

Target customers by dormancy, birthday, preference, or visit cadence.

04

Automated journeys

Trigger engagement around signup, first visit, repeat purchase, and churn risk.

Where it fits

  • 01Restaurant repeat-visit programs
  • 02Retail category-based engagement
  • 03Shared membership across brands

Implementation approach

We review the site and existing systems, then introduce an operable scope in practical stages.

  1. 01

    Discover

    Review workflows, devices, network, data, and customer flow

  2. 02

    Design

    Define features, products, integrations, and delivery scope

  3. 03

    Deploy

    Install, configure, train, and validate in real operations

  4. 04

    Improve

    Use operating feedback and data to refine and expand

WISHRAIN21 / FUKUOKA

Discuss implementation

Tell us your store format, location count, existing equipment, and current challenges. We can start by structuring the requirements.

Discuss implementation