- Prices
- Once confirmed, all physical product prices are shown in Japanese yen, tax included, on the product page or formal quotation. Product prices use increments of JPY 10.
- Shipping
- Shipping is JPY 880 (tax included) throughout Japan. Shipping is free when the tax-inclusive product total after discounts is JPY 5,000 or more per order.
- Payment method and deadline
- Payment is made in advance by bank transfer. After accepting the formal quotation, payment is due within seven days from the date we send the order confirmation and transfer instructions. Bank details are provided individually, and we bear the transfer fee.
- Quote requests and contracts
- Submitting a quote request through this website does not create a sales contract. A contract is formed when the customer accepts the formal quotation by the specified method and we send an order confirmation.
- Dispatch and service delivery
- Physical goods are dispatched within 2-5 days after payment is received. The delivery schedule for AI solutions and other services is stated in the formal quotation after the project scope is reviewed.
- Return requests
- To return physical goods, apply through the contact form or by email within 14 days of delivery. Include the order number, name, reason for return, and product condition, and attach photos by email where necessary. The customer pays return shipping for change-of-mind returns; we pay return shipping for defective or incorrectly shipped products. This 14-day arrangement is a voluntary return policy provided by us.
- Non-returnable products
- Change-of-mind returns are accepted only for unused products with undamaged packaging. Used products, products with damaged packaging, and products damaged intentionally or negligently by the customer cannot be returned. Defective or incorrectly shipped products are handled separately after review.
- Initial defects
- Initial defects must be reported within 30 days of delivery. Contact us through the contact form or by email with the order number, name, fault description, and product condition, attaching photos by email where necessary. We pay the return shipping.
- Refunds
- Refunds are made by bank transfer. We process the refund within seven business days after receiving the returned product and confirming its condition.
- Product warranty
- We voluntarily provide a one-year warranty for smartphone and computer peripherals from the delivery date. Faults reported within 30 days are handled first under the initial-defect window; after that, repair or replacement is assessed during the remaining warranty period. This warranty does not limit or exclude any rights the customer has under applicable law.
- Warranty exclusions
- Warranty exclusions: normal wear, natural battery-capacity decline, and consumables (except defects present on delivery); drops, impact, misuse, or water ingress beyond the stated rating; disassembly, modification, or repair not approved by us; an incorrect power supply or use with equipment we have not expressly confirmed as compatible; force majeure, theft, or loss; cosmetic changes that do not affect function; removed or unreadable serial, warranty, or identification markings; data recovery; and issues caused by third-party software, communications, cloud, or other services. These exclusions do not apply to liabilities we cannot exclude under applicable law and do not limit the customer's statutory rights.
- Repair, replacement, and refund process
- Contact us through the support form or by email with the order number, name, product name, model and serial number, fault and when it occurred, and contact details; attach photos or video where needed.
- We first provide remote troubleshooting and check settings, software, and compatibility. Do not send the product before receiving our instructions.
- If a return is required, we issue a return authorization number and provide the address, packing method, and items to include.
- For an approved warranty claim, we pay reasonable domestic return and redelivery shipping. If the claim is excluded or chargeable, we disclose the cost and obtain consent before proceeding.
- After inspection, we repair the product. If repair is not appropriate, we replace it with the same product or one of equivalent function and value after obtaining the customer's agreement.
- If repair or replacement cannot be completed within a reasonable time, or the defect is serious, we provide an appropriate price reduction, refund, or contract cancellation according to the circumstances and applicable law.
- Where a refund applies, it is made by bank transfer within seven business days after confirming the returned product, its condition, and the receiving account details.
- The repaired or replacement product normally inherits the unexpired portion of the original warranty rather than starting a new term, unless applicable law requires otherwise.
- Before return, back up required data, sign out of accounts, and remove confidential information. Inspection or replacement may erase data, and data recovery is not included in warranty service.
