Case Studies

Client

Liu Jia Xi'an Knife-cut Noodles is an authentic Xi'an restaurant inside Kansai International Airport. Many international and domestic travelers and airport staff use the store, so large order volumes must be handled quickly at peak times.

Challenge

• Congestion in front of the register
• Efficient order flow to the kitchen
• Serving international travelers
• Improving product handoff

Solution

• POS register system
• Self-order kiosk
• Tablet ordering
• Calling system

Result

Unified ordering, checkout, and handoff shortens waits and improves store operating efficiency.

Customer Voice

Introducing POS, self-ordering, and calling systems made the journey from order to handoff smoother and allowed staff to focus more closely on customer service.

Client

As a specialist mala hot pot store, the restaurant introduced the system to create efficient operations suited to weighed-product sales.

Challenge

• Faster price calculation
• Unified weighing and checkout
• Shorter register waits

Solution

• Mala hot pot weighing system
• POS register system

Result

Automation from weighing through checkout enables accurate and speedy transactions.

Customer Voice

Automating weighing through checkout reduced staff workload and made store operations smoother.

Client

This Chinese restaurant operates both dine-in and takeaway formats while responding to the peak demand typical of a tourist destination.

Challenge

• Congestion at dine-in checkout
• More efficient takeaway ordering
• A better order-handoff operation

Solution

• Self-checkout
• Automatic change machine
• Self-order kiosk
• Tablet ordering
• Calling system

Result

Self service shortens waiting time and improves efficiency across the store operation.

Customer Voice

Introducing self-checkout and self-ordering enabled smooth operations for both dine-in and takeaway service.